Welcome to the Costume Party Decor Store FAQ page! We’re here to help you plan the perfect celebration with ease. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see what you’re looking for, feel free to reach out to our friendly customer service team.

Product Questions

What types of products do you offer?
We specialize in a wide range of party decorations and costumes, including baby shower items, graduation yard signs, balloon garlands, banners, costumes by theme (like boys’ costumes), and sports-themed decor (e.g., baseball, basketball). Our products are designed to make your events festive and memorable!
Are your products suitable for international events?
Yes! Our products are popular for events worldwide, from graduations to bachelorette parties. However, we do not ship to Asia and select remote areas due to logistical constraints.
Do you offer themed decorations for specific occasions?
Absolutely! We have dedicated sections for baby shower themes, graduation themes (like Black, Silver & Gold or Colorful options), and seasonal events like Halloween. Browse our menu to find the perfect match for your celebration.

Shipping & Delivery

What are your shipping options and costs?
We offer two shipping methods: Standard Shipping via DHL or FedEx for $12.95 (delivery in 10-15 days after dispatch) and Free Shipping via EMS for orders over $50 (delivery in 15-25 days after dispatch). Choose based on your timeline and budget!
How long does order processing take?
Orders are processed in 1-2 days. During busy seasons like Halloween or graduation months, it may take up to 2 days. Once dispatched, you’ll receive a tracking number to monitor your delivery.
Do you ship globally?
We ship to most regions globally, excluding Asia and some remote areas. Our carriers (DHL, FedEx, EMS) ensure reliable delivery to your doorstep.
Can I track my order?
Yes! After dispatch, we’ll email you a tracking number so you can follow your order’s journey in real-time.

Returns & Refunds

What is your return policy?
We accept returns within 15 days of receipt. Items must be in original condition. Contact us at [email protected] to initiate a return.
Are there any items that cannot be returned?
Custom or personalized items (like yard signs with specific names) may not be eligible for return. Please check product details or contact us for specifics.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders faster and save preferences for future events.

General Questions

How can I contact customer service?
Reach us at [email protected] for any questions about orders, delivery, or product recommendations. We’re happy to help!
Do you offer discounts for bulk orders?
While we don’t have a formal bulk discount, you can combine orders with friends to qualify for free shipping on orders over $50. It’s a great way to save!
What makes Costume Party Decor Store unique?
We focus on delivering joy through high-quality, themed decorations for every occasion. Our reliable global shipping and diverse product range ensure your party is a hit, no matter where you are!

Need more assistance? Email us at [email protected] or visit our store at 976 Lost Creek Road, Wayne, US 19087.


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